Shipping & Handling

Three Precious Stones™ | RT Educational Enterprises

We take care in preparing your order and getting our stories into your hands. Please review the following shipping information before purchasing.

SHIPPING DESTINATIONS

Three Precious Stones™ currently ships within the United States only.

We do not offer international shipping at this time.

ORDER PROCESSING

Standard orders generally require an estimated 5–7 business days for processing before shipment, unless otherwise stated on the product page.

Business days exclude weekends and observed holidays.

Processing time is separate from shipping transit time.

Orders may be fulfilled directly by RT Educational Enterprises or through authorized third-party printing and fulfillment partners, including IngramSpark.

Because fulfillment methods vary, processing schedules may differ depending on the products purchased, printing requirements, and inventory availability.

If a different processing timeframe applies, it will be disclosed on the relevant product page or during checkout.

HOLIDAY & HIGH-VOLUME SHIPPING

During holidays, product launches, and high-volume shopping periods, order processing may take longer than usual.

From November 21 through December 31, standard order processing may take approximately 7–10 business days before shipment.

We encourage customers purchasing books as gifts to order early.

Delivery by a specific holiday, birthday, school event, or other occasion is not guaranteed unless expressly confirmed.

SHIPPING RATES

Available shipping methods and applicable charges will be displayed during checkout.

Shipping rates may vary based on order size, delivery destination, and fulfillment arrangements.

SHIPPING CONFIRMATION & TRACKING

When your order ships, a shipping confirmation will be sent to the email address associated with your purchase.

Tracking information will be included when available.

Some fulfillment methods may provide different tracking details or notification schedules.

MULTIPLE SHIPMENTS

Because orders may be fulfilled from different locations or through different partners, items purchased together may arrive in separate shipments.

Separate tracking information may be provided when applicable.

If your order arrives in multiple packages, please review the shipment details before reporting missing merchandise.

SHIPPING ADDRESS ACCURACY

Customers are responsible for providing complete and accurate shipping information.

If you discover an error, contact support@threepreciousstones.co immediately.

We cannot guarantee changes after an order enters fulfillment.

Additional shipping charges may apply when a package must be reshipped because of an address error provided at checkout.

DELIVERY DELAYS

Shipping and delivery estimates are not guaranteed delivery dates.

Printing schedules, production delays, weather, carrier interruptions, and other circumstances may affect fulfillment and transit times.

If we cannot ship an order within the promised timeframe, or within the applicable legally required timeframe when no shipping promise was made, we will provide the required notice and cancellation or refund options.

LOST OR MISSING PACKAGES

If your package appears missing, please review the tracking information and check the delivery location.

You may also contact the carrier for additional delivery details.

If the package cannot be located, email support@threepreciousstones.co with your order number.

We will review available fulfillment records and assist with the appropriate investigation or remedy.

A carrier's delivered status does not automatically eliminate any rights you may have under applicable law.

RETURNED PACKAGES

Packages may be returned to sender because of incomplete addresses, unsuccessful delivery attempts, or other delivery issues.

If your package is returned, please contact customer support.

Where an address error was supplied by the customer, additional shipping charges may apply for reshipment.

Refunds, when applicable, will be handled according to the circumstances of the order and applicable law.

PRE-ORDER SHIPPING

Pre-order merchandise is not available for immediate shipment.

Each pre-order product page will provide an estimated release or shipping window.

Orders containing pre-order and available items may ship together or separately, depending on the fulfillment arrangements disclosed at checkout.

Please review our Pre-Order Terms & Conditions before purchasing.

CONTACT US

For shipping questions, contact:

support@threepreciousstones.co

Include your order number and a description of your inquiry.

Last updated: October 28, 2026