Pre-Order Terms and Conditions

Three Precious Stones™ | RT Educational Enterprises

Thank you for choosing to be part of an upcoming Three Precious Stones™ release.

Our stories are created to invite adults into meaningful reflection and equip them to nurture confidence, identity, and courage in the little people they love.

Pre-ordering allows you to reserve an upcoming title before its general availability.

Please read these terms carefully before purchasing.

WHAT IS A PRE-ORDER?

A pre-order is an advance purchase of a product that has not yet been released or is not currently available for immediate shipment.

By placing a pre-order, you are reserving the selected merchandise ahead of its anticipated availability.

IMPORTANT: Pre-order merchandise is not available for immediate shipment.

ESTIMATED RELEASE & SHIPPING DATES

Each pre-order product page will display an estimated release date or shipping window.

Estimated dates may be affected by printing schedules, production requirements, quality control, inventory availability, and distribution arrangements.

We will communicate material changes to the anticipated shipping schedule.

PRE-ORDER PAYMENT

Payment is collected when the pre-order is placed, unless otherwise stated at checkout.

By completing your purchase, you authorize payment before the merchandise becomes available for shipment.

24-HOUR CANCELLATION POLICY

Customers may request cancellation of a pre-order within 24 hours of purchase.

To request cancellation, email support@threepreciousstones.co and include your order number.

Cancellation requests must be received within the 24-hour period and before the order enters fulfillment.

Approved cancellations will be refunded to the original payment method.

After the 24-hour cancellation period, pre-orders are considered final sale, except where cancellation, refund, or other remedies are required by applicable law.

ORDER CHANGES

Please carefully review your selected products, quantities, contact information, and shipping address before completing checkout.

Changes cannot be guaranteed after purchase.

If you identify an error, contact customer support immediately.

SHIPPING ADDRESS CHANGES

If you expect to move before your pre-order ships, we recommend selecting a secure delivery address that will remain valid throughout the anticipated fulfillment period.

Customers are responsible for providing accurate shipping information.

Address changes may not be possible once an order enters fulfillment.

PRE-ORDERS COMBINED WITH AVAILABLE MERCHANDISE

Orders containing both pre-order and in-stock products may be shipped together when all items become available.

Depending on fulfillment arrangements, items may also ship separately.

The applicable shipping arrangement will be disclosed on the product page or during checkout.

If you need an available item sooner, we recommend placing a separate order.

MULTIPLE PRE-ORDERS

Products with different release dates may have different fulfillment schedules.

Separate orders may ship independently.

We cannot guarantee that separately placed orders will be combined into one shipment.

PRE-ORDER DELAYS

We understand that customers anticipate receiving new releases within the advertised timeframe.

If a pre-order experiences a material production or shipping delay, we will notify affected customers using the email address associated with their purchase.

When required by applicable law, we will provide an updated shipping estimate and the opportunity to consent to the delay or cancel for a prompt refund.

If we cannot fulfill an order, we will issue the appropriate refund.

Our 24-hour discretionary cancellation policy does not override these rights.

SHIPPING CONFIRMATION

Once your pre-order ships, you will receive a shipping confirmation email.

Tracking information will be provided when available.

FINAL SALE & PRODUCT ISSUES

Pre-ordered merchandise is final sale once fulfilled.

We do not accept discretionary returns or exchanges for changes of mind.

If a pre-ordered product arrives damaged, defective, or incorrect, please contact customer support within 5 business days of delivery whenever possible.

Verified issues will be addressed through an appropriate replacement, refund, or other remedy.

PRE-ORDER ACKNOWLEDGMENT

By completing a pre-order purchase, you acknowledge that:

  • You are purchasing merchandise before its general availability.

  • Payment may be collected before shipment.

  • Estimated release and shipping dates are subject to change.

  • You may request cancellation within 24 hours of purchase, subject to fulfillment status.

  • After the cancellation window, the purchase is final sale except where applicable law provides otherwise.

  • Orders containing multiple products may ship together or separately.

  • You are responsible for providing accurate shipping and contact information.

  • You have reviewed our Shipping & Handling Policy and Returns & Exchanges Policy.

CUSTOMER SUPPORT

For pre-order questions, contact:

support@threepreciousstones.co

Please include your order number and the title of the product purchased.

Last updated: October 28, 2026